Frequently Asked Questions

We accept Visa and Mastercard through our secure Verifone payment gateway. All payments are processed with 3D Secure authentication for your protection. We do not store your card details. You can also pay in-store via EFTPOS, cash, or credit card.

Yes, all prices displayed on our website include 15% New Zealand GST.

Absolutely! Give us a call on (09) 634 2511 during business hours (Mon-Fri 8am-5pm, Sat 9am-2pm) and our team will be happy to process your order.

Yes, we offer competitive trade pricing for businesses and tradespeople. Contact us directly at orders@optc.co.nz or call (09) 634 2511 to discuss trade account options.

Yes! We deliver across New Zealand with zone-based shipping rates calculated at checkout based on your location. In-store pickup is always free at our Onehunga store.

Most orders are dispatched within 1-2 business days. Delivery typically takes 1-3 business days within Auckland and 2-5 business days for the rest of New Zealand, depending on your location.

Yes! You can choose in-store pickup at checkout. Our store is located at 45 Onehunga Mall Rd, Onehunga, Auckland 1061. We'll email you when your order is ready for collection.

Currently we only ship within New Zealand. For international enquiries, please contact us directly at orders@optc.co.nz.

We accept returns within 30 days of purchase for unused items in their original packaging. Items must be in resaleable condition. Please contact us before returning any items so we can arrange the return process. All returns are subject to our Terms & Conditions.

Yes, all products sold through Onehunga Power Tool Centre come with full manufacturer warranty support. Warranty periods vary by brand and product, typically 2-3 years for power tools and 1 year for accessories. We handle warranty claims directly with the manufacturer on your behalf.

We stock a wide range of professional-grade brands including Makita, Milwaukee, DeWalt, Festool, HiKOKI, Bosch, Metabo, Stanley, and many more. We carry over 2,500 products across power tools, hand tools, accessories, workwear, and outdoor power equipment.

Our experienced team has decades of trade knowledge and can help you choose the right tool for any job. Visit us in-store at 45 Onehunga Mall Rd, Onehunga, or call (09) 634 2511 for expert advice. We work with both DIY enthusiasts and professional tradespeople.

We can assist with warranty repairs and direct you to authorised service centres for major brands. For servicing enquiries, please call us on (09) 634 2511 or visit us in-store.

Of course! Our Onehunga store stocks a large selection of our product range. Come in during business hours (Mon-Fri 8am-5pm, Sat 9am-2pm) to see products in person, and our team can help you make the right choice.

We strive to offer the best prices in Auckland. If you find a lower price from an authorised New Zealand retailer on an identical in-stock product, contact us and we'll do our best to match or beat it.