Privacy Policy

1. Introduction

Onehunga Power Tool Centre ("OPTC", "we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and disclose your personal information when you use our website and services.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, and delivery address when you place an order
• Payment information (processed securely by Verifone - we do not store card details)
• Account information if you create a customer account
• Browsing data, cookies, and usage analytics
• Communication records when you contact us

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your orders and our services
• Improve our website and customer experience
• Comply with legal obligations (including tax and accounting requirements)
• Sync order and customer data with our accounting system (MYOB) for invoicing purposes

4. Payment Security

All payment transactions are processed securely through Verifone, a PCI DSS Level 1 compliant payment processor. We never store, process, or have access to your full credit card details. Payment is handled entirely on Verifone's secure hosted payment page with 3D Secure authentication.

5. Data Sharing

We may share your information with:

• Verifone - for payment processing
• MYOB - for accounting, invoicing, and inventory management
• Courier partners - for delivery of your orders
• Legal authorities - if required by law

We do not sell your personal information to third parties.

6. Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We may also use analytics cookies to understand how visitors use our website. You can control cookie settings in your browser.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements. Order records are retained for a minimum of 7 years as required by New Zealand tax law.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Complain to the Office of the Privacy Commissioner

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us at: